1. WHAT DO WE DO WITH YOUR INFORMATION? Serpro Ltd will be what’s known as the “Controller” of the personal data you provide to us. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 2. CONSENT When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, on your account page by using our contact us form or by contacting us at data.manager@serpro.eu. 3. DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 4. PAYMENTS We use a third party payment processor(s) to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. 5. THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links 6. SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. All the personal data we process is processed by our staff in the United Kingdom however for the purposes of IT hosting and maintenance this information is located on servers within the European Union on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so. Cookies Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not. devxid_2ad9b .www.serpro.co.uk No description session Other store_language .www.serpro.co.uk No description available. 1 year Other _ga .serpro.co.uk Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. 1 year 1 month 4 days Analytics _ga_* .serpro.co.uk Google Analytics sets this cookie to store and count page views. 1 year 1 month 4 days Analytics _gid .serpro.co.uk Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. 1 day Analytics _gat .serpro.co.uk Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites. 1 minute Performance session-token .amazon.com This cookie is set by Amazon Pay for the payment processing via Amazon to make secure transactions. 1 year Necessary session-id .amazon.com Amazon Pay uses this cookie to maintain a "session" that spans multiple days and beyond reboots. The session information includes the identity of the user, recently visited links and the duration of inactivity. 1 year Analytics session-id-time .amazon.com Amazon Pay uses this cookie to maintain a "session" that spans multiple days and beyond reboots. The session information includes the identity of the user, recently visited links and the duration of inactivity. 1 year Analytics session-id-apay .amazon.com No description available. 1 year Other apay-session-set www.serpro.co.uk This cookie is set by Amazon Pay for the payment processing via Amazon, to make secure transactions. 1 year Necessary _fbp .serpro.co.uk Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. 3 months Analytics RefererCookie www.serpro.co.uk No description past Other ubid-main .amazon.com This cookie is set by Amazon Pay for payment processing via Amazon, to make secure transactions. session Necessary NID .translate-pa.googleapis.com Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads. 7. AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 8. CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 9. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at data.manager@serpro.co.uk. |